Awkward moments between caregiver and child are an everyday occurrence — at a grocery store, movie theater or in a park — when a caregiver's attempt to silence or discipline a child escalates in intensity. As the family becomes stressed, bystanders become uncomfortable. Some have the urge to scold or glance sideways in disapproval. Others want to walk away. Still others want to step up to calm the situation but are unsure how to intervene without angering the parent or making the situation even worse. So, most do nothing.
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